FAQ - Dressbest.com

Welcome you to our support portal

Frequently Asked Questions

  1. How long can items be stored for in my shopping cart?

    The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.


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  2. Can I get a discount if I make a larger order?

    Yes, the more pieces you purchase, the higher the discount. For example, If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on sales@dressbest.comand provide the following information:
    - The product(s) that you are interested in
    - The exact order quantity for each product
    - Your desired timeframe
    - Any special packing instructions, e.g. bulk packing without product boxes
    Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.


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  3. What should I do if I want to add or remove the items in the cart?

    Please sign into your Dressbest account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "X" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Quantity" column and click "UPDATE CART".


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  4. How Do I Pay For My Order?

    We like to give you plenty of payment options; we accept Visa, MasterCard credit card and also offer PayPal as our secure payment method which accepts all kinds of credit or debit cards. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.


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  5. What Currencies Can I Use?
    There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling,Canada Dollar, Australia Dollar, New Zealand Dollar,Japanese Yen,New Taiwan Dollar ,Norwegian Krone, Russian Ruble , Singapore Dollar, Switzerland Francs , South Korean Won , Swedish Krona, Polish Zloty, Danish Krona, Hongkong Dollar ,Saudi Riyal ,Thai Baht.
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  6. How do I know if my payment has been received?

    Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit dressbest.com and log into your customer account to check the order status at any time. If dressbest has received payment, the order status will show "Processing".


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  7. Is my privacy and personal information secure on your site?

    Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.


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  8. Why Might My Credit Card Be Refused?

    Your credit card may be refused for any of the following reasons:
    • - The card may have expired. Check that your card is still valid.
    • - You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
    • - You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
    • - Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.


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Lastest Questions

  1. Why The Color Of Received Clothing Is A Little Different From What I Saw Online?
    The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
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  2. Need To Change Something On My Order, How Can I Do That?
    If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes
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  3. Why Was My Order Canceled?

    Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.


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  4. Can I change my email address into another one?

    Log in to your account. Locate the “Account Information” option on the left corner and click " Change Email" to reset your password.


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